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Our Returns Policy

If for any reason you are not totally satisfied with your purchase you may return it for a full no-quibble refund any time within 90 days. We will even cover the return postage costs if you live in the UK*. A returns label is supplied on your receipt, so you don’t even need to write the address.

Please note: we regret that we are unable to accept returns on opened software due to copyright restrictions.

How to return an item

To return an item to us: 1. Contact us to request an authorisation number; 2. Write this number on your return address label; 3. If you live within the UK you may use the Freepost SendMeMusic returns label on your Dispatch Note. For returns outside the UK, postage must be prepaid and items sent to: SendMeMusic Returns Dept, Unit 8-10 Parkside, Shortgate Lane, Laughton BN8 6DG.

NB If you don't include a returns authorisation number we will be unable to process your return.

To request a returns authorisation number please use our contact form or call us on 0845 345 7027 | 020 8769 7725 | +44 20 8769 7725 Monday to Friday, 9:30am to 5:30pm GMT.

* Postage on returns from outside the UK must be prepaid.