Delivery Information

We know you want your goods quickly and in excellent condition so we pride ourselves on our super-fast delivery and sturdy packaging. We aim to dispatch within one business day if the goods are in stock*. Last year we dispatched over 96% of orders by the next business day!

Delivery Charges

Type
Carrier Estimated Time £ Price
Standard (UK orders only) Royal Mail 1st Class 2-3 days* £2.95 for the first item, plus £1.00 extra for each additional item
Courier (UK orders only)
Parcelforce 24 next business day* FREE for orders over £100, otherwise £9.95 per order
Europe & USA
Airmail 4-7 days
£9.95 per order
Rest of World Airmail 10-14 days £14.95 per order

* UK orders received before 12pm midday weekdays are normally dispatched same day if the goods are in stock. Orders placed after 12pm, during weekends or on public holidays are dispatched next business day. Very occasionally delays can occur which may prevent us from delivering your order within our stated delivery time. If we are aware of a severe delay we will do our best to keep you informed.


Backorders

If an item is not in stock when you add it to your basket an alert message appears informing you that the item will be backordered. This means that we will order the outstanding items for you and dispatch them as soon as they are available. When you order online we will also send you an order update email to inform you of any backorders. As soon as your order is complete (i.e. all items have shipped) we will email you to let you know.


Split Orders

Our policy is to dispatch whatever we can as quickly as possible. This means we will split your order and dispatch what is in stock straight away unless you ask us not to. The remaining items will follow as soon as they become available. There is no extra delivery charge for split orders. If instead you would prefer us to hold your order until all items are available please contact us to let us know so that we can arrange this.


London Orchestrations Delivery

London Orchestrations are printed to order. Please allow up to 4 days for dispatch. We regret that due to copyright restrictions we are unable to supply London Orchestrations to customers in Australia, Canada, Mexico, Puerto Rico and the United States at this time.